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What’s the best way to get a quote for home services?
Getting a quote from us is super easy. Just give us a ring at 312-522-1115 or drop a message through our “Contact Us” page. Don’t forget to tell us your address, phone number, and the kind of service you’re eyeing – waste collection, recycling, or maybe yard waste/organics collection. Once we have your info, one of our friendly SBC team members will get back to you to chat more about it.
How can I get a quote for starting up business services?
Getting a quote for your business services is as simple as giving us a call at 312-522-1115 or connecting with us through our “Contact Us” page. Just let us know your business address, contact number, and the specific services you’re looking at – whether it’s waste collection, recycling, or yard waste/organics collection. Following your request, one of our team members from SBC will be in touch to go over the details.
What steps should I take if I have a question about my account or if I need to make changes to it?
If you have a question or need to tweak something in your account, we’re here to help. Simply give us a call at 312-522-1115 or use the “Contact Us” form on our website. One of our friendly SBC team members will be in touch to assist you with your request.
What types of waste collection services does SBC provide?
Besides the usual curbside pickup service, SBC also offers a backdoor collection service. This service involves waste pick-up from the back or rear door of a single-family home. However, it’s available only if the local municipal contract permits, and there might be an extra charge associated with it.
What should I do if my pickup is missed?
If for some reason your waste hasn’t been collected by 6:00PM on the service day, don’t worry, we’ve got you covered. Just give us a call at 312-522-1115 to report the missed pickup.
What kind of bulk item pickup services does SBC provide?
We understand that some items are just too big for your regular carts or containers – think mattresses or sofas. That’s our bulk item service steps in. Depending on the terms of the municipal contract, these bulky items may require stickers, or pre-payment, or can be picked up for free. If you have more questions or need further clarity on bulk item pickups, feel free to give us a call at 312-522-1115 or reach out via our “Contact Us” page
Can SBC help with electronic waste collection?
Our e-waste collection services vary depending on the municipality’s contract. We offer a special collection for electronics, as they need a different approach compared to regular trash or curbside recyclables. Some e-waste collections might need you to put in requests during certain collection months. To know about your municipality’s electronics collection schedule and related deadlines, take a look at their guidelines. If you have any more questions about our e-waste services, feel free to reach us at 312-522-1115 or via our “Contact Us”
Can you tell me about your holiday schedule?
We observe six holidays, which are all listed on our holiday page. If you need to know which days our services might be affected due to these holidays, just check out that page for all the information.
What happens if I missed my weekly pick-up?
No worries if you missed your weekly pick-up. We can arrange for a special pick-up service for you. This would incur a $35 charge to your account. You can schedule this by giving us a call or by contacting us through our website.
What steps should I take if I need to cancel or change my service order?
If you need to cancel or make changes to your service order before the contract ends, please note that early termination charges may apply and they can vary based on location and service. To proceed with canceling or tweaking your trash or recycling service, just give us a call at 312-522-1115, and we’ll guide you
This is the trash disposal charge for the billing cycle.
S.B.C. Waste Solutions Inc. is committed to providing high-quality service. We are constantly working to provide exceptional service at an economical price. The Processing Fee is established at $2.50 per invoice. This cost is to cover administrative process and payment. If you have additional questions, please contact customer service at the telephone number listed on our website.
Because services are pre-paid, if you start service after our billing date, your first invoice will show a pro-ration from the day you started to the date of the next billing date.
The Administration Fee is established at $5.00 per invoice and is charged only when your balance is past due over 60 days. Customers who pay their bills in a timely fashion will not be charged this fee. If you have additional questions, please contact Customer Care at the telephone number listed on our website.
It is a fee from the City of Chicago that will appear on a bill every 3 months (January, April, July, and October). This fee started in April of 2009.
Our online payment program offers customers an easy and paperless payment option. PAY NOW
We work hard to contain costs. However, we are unable to control fuel and environmental expenses. The Fuel Recovery Fee and Environmental Recovery Fee are charges to recover these costs and achieve an acceptable operating margin. The two separate fees appear as a single invoice line item called “Fuel/Environmental Recovery Fee.” The amount of the environmental fee is not represented to be a direct offset of S.B.C. Waste Solutions’ actual environmental costs to service any individual account. Instead, the fee is intended to address S.B.C. Waste Solutions’ overall costs, which may include, but are not limited to, the following:
• Commodity value, processing, handling and related costs
• Engineering
• Permit and license compliance
• Landfilling / Transferring
• Employee training and certification
• Title V Air
• Federal, State, and Local Regulations
• Environmental Insurance and Surety Bonds
• Tire disposal
• Battery disposal
